FAQ

How do I get a library card?
If you are at least 18, show us your identification and verification of your current mailing address when you register for a library card. Acceptable forms of address verification include:
- California Drivers License / Identification with current address
- Bank check with Name and address imprinted
- Current Utility Bill
- Current Post Office Box Receipt
- Piece of mail, postmarked within the last week
If you are under 18, show us verification of your current mailing address. Your parent’s or guardian’s signature is required, which holds them responsible for all materials checked out with your library card.
Do you have computers I can use?
Internet access is available for patrons:
- Monday, Tuesday, and Thursday 11:00 a.m. – 6:45 p.m.
- Wednesday 10:00 a.m. – 5:45 p.m.
- Saturday 10:00 a.m. – 1:45 p.m.
A fine-free Library card is required; black & white copies are 15¢ per page and color copies are 65¢ per page.
How many items can I check out?
Individuals & Families–50 Total Items
- 4 books on same Subject
- 4 books by same Author
- 10 Magazines
- 10 Audios
- 2 Encyclopedias
- 10 DVDs/Blu-rays Per Family
- 1 Hotspot
- 1 Connectivity Kit
- 1 Pass
50 Total Limit
How do I download electronic magazines from Overdrive to my computer, tablet, or smartphone?

Checkout e-magazines just like e-books through the Overdrive website or the Libby app. Here’s a link to videos that shows you how to read e-magazines. Go here.
How do I get eBooks and audiobooks from OverDrive for my computer, tablet, or smartphone?

Here’s a link to videos for each type of device that shows you how. Go here.

Here’s a link to step-by-step instructions. Go here.
How do I use Hoopla?

Here’s a link that shows you how. Go here.

Here's a link to Hoopla's help for more information. Go here.
How do I use Enki eBooks?

Here’s a link that shows you how. Go here.
Do I have to come into the library to renew a book?

No, you don’t have to visit the library to renew a book although we are always happy to see you! Items are set to auto-renew up to 5 times as long as there are not requests for them. Hotspots and Connectivity Kits do not auto-renew.

You can check the status of your materials by going to the library website and logging into your account using your library card number and the last 4-digits of your phone number. Also, from within the 805 area code, you can call 800-354-9660 and follow the automated instructions. You will need your library card number to use the system. Of course, you can call us and talk to a real person during library business hours at 805-525-3615 and press Option 3.

Mobile Hot Spot FAQs

How do I check out the device?

Stop by your branch or use your Library card to place a hold and check it out just like any other item. (And remember, wireless access is available at no charge at all Library locations.)
Who can check out this device?

Almost anyone who has a valid Library card can borrow a HotSpot. Don’t have a Library card? Apply online.
How long can I keep it?

You can borrow it for 7 days. Overdue hotspots will have Internet access deactivated after their due date.
Can I reserve a hotspot to check out at a particular time?

Hotspots can be requested like other Library materials. When you place a hold, you will be placed on a waiting list to receive the next available hotspot. Requests can be suspended or “paused” to help control when an item becomes ready for pickup.
What if I live in a rural area?

Because of the geographic nature of our region, it is possible hotspot coverage in some areas may not be available when there is no cell phone capability, particularly in Cuyama and Simmler. We anticipate coverage will be excellent throughout most of the three counties in which Black Gold libraries operate.
Can I use the device to send text messages?

No. Texting/SMS messaging is not available.
How many devices may connect to the hotspot?

10 devices at a time.
How do I return it?

You can return the hotspot to the Library, either inside or in a bookdrop. You must return the device with all the original packaging and accessories. Please fully charge the battery before you return the device.
How much does it cost?

Borrowing and using the device is free! If the device is lost or damaged beyond repair, a $100 fee will be charged to your Library account. Fees for unreturned parts of the hotspot package are:
Case – $10
Cord – $10
Charger – $10
SIM Card – $10
What information about my Internet usage, if any, is tracked by the Library or the service provider?

Your Internet usage is not tracked by the Library or the service provider. The Library maintains records of which patrons have checked out Library materials for the duration of the checkout period and may use that data to maintain proper operation of the Library in accordance with our Privacy policy. We eliminate personally identifiable information from those records as soon as the items are returned and processed. The Library does not have access to or collect specific usage data. The Library does not provide patron information to the service provider. The only data about the HotSpot program that the Library collects is the total amount of data transmitted and received by each device during a billing cycle and anonymous circulation data related to checkouts of the hotspot devices.
How can I learn how to use additional features on the hotspot?

You can access full documentation for the ZTE Falcon Z-917 hotspot at T-Mobile‘s website. If you have problems using the device, the instructions for resetting the device or for removing and reinserting the battery may be useful.

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